The realtor team of Tillie and Tom are experienced, professional and work tirelessly to provide excellent service. They went above and beyond to respond promptly to my many queries. They were an integral part of the process from the initial listing to the final sale of my first home. I would highly recommend Tillie and Tom to any potential client. They are awesome!
Tom sold our rural property in two weeks in the dead of winter. Because we have a very young daughter, showings and open houses were difficult, so it was important to get it done fast. Tom also went above and beyond to find us a property in the exact location we wanted. With some creative thinking and his amazing people skills, he was able to find us a house that wasn’t even for sale yet! He negotiated us a great price and an ideal closing date in less than six hours. Highly recommend Tom (and Tillie).
— Stephanie and Nancy
Tom provided us the best possible service, and made us feel incredibly important. Quick sale, and seamless process. Absolutely will refer Tom to anyone looking for a realtor!
Tom and Tillie provided the market knowledge and reassurance that I needed as a first-time home seller. Tom responded to my questions/concerns in a timely manner and valued my input in discussions about my home. When I hit a road block in selling my property, Tillie’s connections allowed me access to contractors who could provide solutions. She worked tirelessly to maintain communication between all involved and to keep an offer on the table. I highly recommend Tom and Tillie for all your real estate needs!
We would recommend Tom to any of our Family and or Friends.
— Greg and Michelle
Tom and Tillie Bastien did an excellent job selling my house. They answered all my questions and were an asset in dealing with unexpected and complicated issues that sometimes come up with the sale of a home. 5 years ago they served me well when I purchased my first home and when it came to selling I didn't have to think twice before employing their services again to sell. I strongly recommend Tom and Tillie Bastien to anyone looking to purchase or sell their next home. Thanks guys!
Tom Bastien helped me purchase a home and I was very pleased with his assistance. His mother (Tillie) sold my home a decade ago so I sought out the Bastien team with confidence remembering what a great job she did. Real estate talent and trustworthiness proved to be a family trait and Tom made for a stress free purchase, ensuring that all my bases were covered, all my questions were answered and that I paid the right price for my home. The Bastiens have a longstanding solid reputation in Ottawa and surrounding areas and I’d recommend the team for either buying or selling a home.
1. Positive enthusiasm through some slow times. You didn’t low ball the house price to get a quick sale
2. Strategic Actions such as hosting local agents
3. Putting together a strong profile and selling points that were advertised widely
4. Listening to me and finding that spot that was a realistic sale price and supported my comfort level
5. Helping to keep the process manageable with other life going on at the same time
6. Being ready to switch gears to help me find a place that would work for my new lifestyle
I was referred to the Bastien Team by a colleague and consider myself quite lucky to have made that connection. In 2017, Tom and Tillie successfully assisted me with the sale of my former residence where a previous agent had been frustratingly unsuccessful. Their professionalism and knowledge of the real estate market was obvious and the difference immediately felt. Six months after the sale of that first home I was fortunate enough to work with Tom on the purchase of my current home. Again, Tom's skill and knowledge of the market shone through. Even more so, the Bastien Team are just great people as well as agents. They go above and beyond and truly look out for your best interests. Many thanks!
Our real estate transaction was complicated... To start, it was all very dreamy and seemed far out of reach for my husband and I. But... that all changed on our very first call with Tom when his advice made us realize it was not only possible but worth pursuing. Because of Tom’s knowledge, experience and creative strategies, we found a way to satisfy the sellers (within our means) and purchase our dream property! Moreover, Tom’s patience, integrity and client dedication never wavered despite frustrating complications and delays (that were out of our/his control). Every step of the way, Tom kept us informed, aware and feeling confident. I would highly recommend Tom for all your real estate transactions, from the most standard to the highly complex! He is sincerely a true professional! Thanks Tom for being so instrumental in making our dream a reality! The truth is we couldn’t have and would have ever done it without you!
— Heather and Craig
My husband and I recently relocated from London, ON to the Ottawa area and reached out to Ramsay for his help in finding us a new home. Ramsay first connected us with a realtor local to us (in London) who was exceptional. He had our home sold - over asking, in two days. Ramsay then helped us from afar in our search for a new home - doing extensive research, sending listings, and checking out homes on our behalf. With Ramsay there was never the feeling of pressure to make a sale - he was patient, thorough and knowledgeable. We truly felt like he had our best interest in mind throughout, from the sale of our former home, during our search and in the process of closing the sale on our dream home this week. We would recommend Ramsay to anybody looking for a trustworthy, knowledgeable and kind realtor. Thanks again for all of your help, Ramsay!
— Sarah Simmons
Ramsay realized I was a first time home buyer and guided me to make smart decisions. I didn't know quite what I was looking for, but Ramsay was patiently able to help me find out and give me all of my options and his professional advice. His experience, background and connections were invaluable. Ramsay was with me every step of the way and I trusted that he had my best interests at heart 100%. He is just an absolutely amazing person to have in my corner to navigate the home buying adventure. He went out of his way ensure that I had made the correct decision by providing comparables relating to my purchase. I feel very lucky to have met him and highly recommend using Ramsay as your agent. My dream would never have happened without his hard work and thought!
— Kristy Noelle
I was given Ramsay as my contact when I was transferred from Toronto to Ottawa by my employer. All I can say is WOW! From the moment we connected Ramsay was there for us to make sure my wife and I found the home we were looking for. Until the day we finally got the keys in our hands Ramsay guided us and helped us along the way. Truly exceptional customer service and he definitely went the extra mile each and every time to ensure our house purchase transaction went smooth. There were a few bumps along the way but having Ramsay by our side helped us to get through it and see our dream home materialize!!!! Thank you Ramsay!!!!
— Mili De Silva
Honest to the bone, rock solid integrity and one of the hardest working agents in Ottawa.
There's a reason he had built his business based 100% on referrals from happy customers... You'll be happy too!
— John MacPhee
As a first time homeowner, I knew very little about the process. Ramsay was extremely informative, professional and trustworthy. Ramsay exceeded all expectations I could have had.
— Caitlin Huband
Tom is an efficient, effective, out-of-box thinker; he knows when to push back and when to let me be. Together with his backup Shannon the two of them worked around the clock tirelessly; and Ramsay his new partner is a walking encyclopedia. We knew if we were going to make our first home purchase it would be with Tom. So after a hiccup on our end, we came back to Tom and with his guidance we managed to buy this lovely home that checked many items off our list. We have absolutely no hesitation recommending Tom to anyone and anticipate Tom and his team to do very well in their field.