The realtor team of Tillie and Tom are experienced, professional and work tirelessly to provide excellent service. They went above and beyond to respond promptly to my many queries. They were an integral part of the process from the initial listing to the final sale of my first home. I would highly recommend Tillie and Tom to any potential client. They are awesome!

— Maria

Tom sold our rural property in two weeks in the dead of winter. Because we have a very young daughter, showings and open houses were difficult, so it was important to get it done fast. Tom also went above and beyond to find us a property in the exact location we wanted. With some creative thinking and his amazing people skills, he was able to find us a house that wasn’t even for sale yet! He negotiated us a great price and an ideal closing date in less than six hours. Highly recommend Tom (and Tillie).

— Stephanie and Nancy

Tom provided us the best possible service, and made us feel incredibly important. Quick sale, and seamless process. Absolutely will refer Tom to anyone looking for a realtor!

— Tyler

Tom and Tillie provided the market knowledge and reassurance that I needed as a first-time home seller. Tom responded to my questions/concerns in a timely manner and valued my input in discussions about my home. When I hit a road block in selling my property, Tillie’s connections allowed me access to contractors who could provide solutions. She worked tirelessly to maintain communication between all involved and to keep an offer on the table. I highly recommend Tom and Tillie for all your real estate needs!

— Brenda

We would recommend Tom to any of our Family and or Friends.

— Greg and Michelle

Tom and Tillie Bastien did an excellent job selling my house. They answered all my questions and were an asset in dealing with unexpected and complicated issues that sometimes come up with the sale of a home. 5 years ago they served me well when I purchased my first home and when it came to selling I didn't have to think twice before employing their services again to sell. I strongly recommend Tom and Tillie Bastien to anyone looking to purchase or sell their next home. Thanks guys!

— Paul

Tom Bastien helped me purchase a home and I was very pleased with his assistance. His mother (Tillie) sold my home a decade ago so I sought out the Bastien team with confidence remembering what a great job she did. Real estate talent and trustworthiness proved to be a family trait and Tom made for a stress free purchase, ensuring that all my bases were covered, all my questions were answered and that I paid the right price for my home. The Bastiens have a longstanding solid reputation in Ottawa and surrounding areas and I’d recommend the team for either buying or selling a home.

— Michael

1. Positive enthusiasm through some slow times. You didn’t low ball the house price to get a quick sale

2. Strategic Actions such as hosting local agents

3. Putting together a strong profile and selling points that were advertised widely

4. Listening to me and finding that spot that was a realistic sale price and supported my comfort level

5. Helping to keep the process manageable with other life going on at the same time

6. Being ready to switch gears to help me find a place that would work for my new lifestyle

— Theresa

I was referred to the Bastien Team by a colleague and consider myself quite lucky to have made that connection. In 2017, Tom and Tillie successfully assisted me with the sale of my former residence where a previous agent had been frustratingly unsuccessful. Their professionalism and knowledge of the real estate market was obvious and the difference immediately felt. Six months after the sale of that first home I was fortunate enough to work with Tom on the purchase of my current home. Again, Tom's skill and knowledge of the market shone through. Even more so, the Bastien Team are just great people as well as agents. They go above and beyond and truly look out for your best interests. Many thanks!

— Sonya

Our real estate transaction was complicated... To start, it was all very dreamy and seemed far out of reach for my husband and I. But... that all changed on our very first call with Tom when his advice made us realize it was not only possible but worth pursuing. Because of Tom’s knowledge, experience and creative strategies, we found a way to satisfy the sellers (within our means) and purchase our dream property! Moreover, Tom’s patience, integrity and client dedication never wavered despite frustrating complications and delays (that were out of our/his control). Every step of the way, Tom kept us informed, aware and feeling confident. I would highly recommend Tom for all your real estate transactions, from the most standard to the highly complex! He is sincerely a true professional! Thanks Tom for being so instrumental in making our dream a reality! The truth is we couldn’t have and would have ever done it without you!

— Heather and Craig

My husband and I recently relocated from London, ON to the Ottawa area and reached out to Ramsay for his help in finding us a new home. Ramsay first connected us with a realtor local to us (in London) who was exceptional. He had our home sold - over asking, in two days. Ramsay then helped us from afar in our search for a new home - doing extensive research, sending listings, and checking out homes on our behalf. With Ramsay there was never the feeling of pressure to make a sale - he was patient, thorough and knowledgeable. We truly felt like he had our best interest in mind throughout, from the sale of our former home, during our search and in the process of closing the sale on our dream home this week. We would recommend Ramsay to anybody looking for a trustworthy, knowledgeable and kind realtor. Thanks again for all of your help, Ramsay!

— Sarah Simmons

Ramsay realized I was a first time home buyer and guided me to make smart decisions. I didn't know quite what I was looking for, but Ramsay was patiently able to help me find out and give me all of my options and his professional advice. His experience, background and connections were invaluable. Ramsay was with me every step of the way and I trusted that he had my best interests at heart 100%. He is just an absolutely amazing person to have in my corner to navigate the home buying adventure. He went out of his way ensure that I had made the correct decision by providing comparables relating to my purchase. I feel very lucky to have met him and highly recommend using Ramsay as your agent. My dream would never have happened without his hard work and thought!

— Kristy Noelle

I was given Ramsay as my contact when I was transferred from Toronto to Ottawa by my employer. All I can say is WOW! From the moment we connected Ramsay was there for us to make sure my wife and I found the home we were looking for. Until the day we finally got the keys in our hands Ramsay guided us and helped us along the way. Truly exceptional customer service and he definitely went the extra mile each and every time to ensure our house purchase transaction went smooth. There were a few bumps along the way but having Ramsay by our side helped us to get through it and see our dream home materialize!!!! Thank you Ramsay!!!!

— Mili De Silva

Honest to the bone, rock solid integrity and one of the hardest working agents in Ottawa.

There's a reason he had built his business based 100% on referrals from happy customers... You'll be happy too!

— John MacPhee

As a first time homeowner, I knew very little about the process. Ramsay was extremely informative, professional and trustworthy. Ramsay exceeded all expectations I could have had.

— Caitlin Huband

Tom is an efficient, effective, out-of-box thinker; he knows when to push back and when to let me be. Together with his backup Shannon the two of them worked around the clock tirelessly; and Ramsay his new partner is a walking encyclopedia. We knew if we were going to make our first home purchase it would be with Tom. So after a hiccup on our end, we came back to Tom and with his guidance we managed to buy this lovely home that checked many items off our list. We have absolutely no hesitation recommending Tom to anyone and anticipate Tom and his team to do very well in their field.

— Mike and Eva

We worked with Tillie and Melissa as first time home buyers looking in a house in Constance bay.

They helped us to stay on budget and we got a great deal on the house of our dreams.

They made us feel comfortable and positive during the whole experience.

They have an abundance of professional knowledgeable and a warm personal approach.

We would highly recommend their services.

Thank you so much Tillie and Melissa!

— Holly and Scott

“Tom & Ramsay worked with us diligently through the purchase of a new home and the sale of our existing home. Everything was seamless and they were always available when we had questions. The direction they provided us of what was needed to sell our home, resulted in an extremely quick sell and over our asking price. This team exceeded our expectations. Great advice, fantastic results - we couldn’t recommend them more! Thanks again Bastien & Ferguson team!”

— Jeff & Lindsay

Tom Bastien was the best realtor ever!!! Couldn't have asked for a more dedicated and hardworking person! He made this whole stressful experience alot easier!!! We cant thank you enough Tom Bastien!

— Ash & Mike

The decision to market the waterfront, hobby farm, property we called home for 40 years was an emotional one. Bringing Team Tom, Tillie and Ramsay on board was one of our better moves. The team worked tirelessly to find purchasers who appreciated the value of peace, tranquility, natural beauty, and saw the potential in our unique rural property. The personal touches, regular communication, care and understanding provided by the Bastien Ferguson Team throughout the process made this difficult move easier. They cheered us on when we were down and out and got us across the finish line.

— Danny & Terry MacHardy

I cannot thank Tom, Ramsay, Tillie, and Shannon for all of their hard work, research, expertise, advice, and most of all patience! The entire team worked tirelessly to find my parents a home (not just a house, but a home) for them and their crew of animals! It was not an easy task or list to fill, but you guys did it!! It only took 8 patient months of searching and research, but they finally said “yes” to the first house they saw....8 months ago!!! You guys are the absolute best! Thank You, Thank You, Thank You, from the bottom of my heart!

— Leeanna Bunner-Gill

The Innovation team is a very honest, positive and ethical group.

They helped us with the sale of an unusual property that had a lot of challenges.

They were very encouraging when we felt defeated!

Special thanks to Tom and Ramsay.

— Glenn & Joanne Carr

I became a client of Ramsay Ferguson when I was abruptly faced with selling the home of my late brother. Right from the beginning, Ramsay demonstrated appropriate patience and professionalism, and was not pushy in any way. He provided plenty of good advice re: options for preparing the home for sale. Thanks to some of the fine people in his resource network, we successfully carried out a substantial renovation and beautifully staged the results. Throughout, Ramsay demonstrated up to date market and technical knowledge, and communicated very well. Thanks also to some strategic marketing, we had an absolutely outstanding result on the sale of the home. I’m a happy client and therefore I do not hesitate to recommend Ramsay or the Bastien Ferguson team.

— Harvey

I was fortunate to work with Tom, Shannon and Ramsay for my home sale. This sale involved a tenanted home with beloved animals that was sold before but closed during the pandemic. There were an above average number of complexities, to say the least, and this team responded to us with kindness, compassion, and patience. They were respectful to all concerned and continually helped us problem-solve when things got difficult. I'm not exactly sure how the sale would have happened without their support. I would recommend this team to anyone who is seeking a competent and caring realtor team. I have been involved in buying and selling a home in the past, and this is one of the most considerate teams I've worked with. I hope they receive the recognition for excellence that they deserve.

— A. Campbell

Wow!! We had such a great experience selling our house with the BF Team (Tom, Ramsay and Tillie). The process of selling a house has changed so much since our previous sell/buy. The BF Team guided us thru the whole process – from preparing our house, to listing and presenting our home (what a great video by Marcel and the in-person showings) to closing the transaction. I will recommend them to my friends.

— Tom & Linda Heffernan

Hands down one of the best realtors in the city!!! Ramsay provided deep industry knowledge that was incredibly helpful in guiding us through the process of buying our very first home. We had endless questions and concerns and he never faltered on providing us comfort and guidance. We felt really comfortable making such a huge decision with him. I would highly recommend him in your journey in buying or selling your property.

— Tavis & Camille

Incredibly impressed with Ramsay and the Bastien Ferguson Team. Ramsay TRULY cared about finding the right home for our family and offered sound advice to our numerous questions. We felt very supported and knew he had our best interest at heart, which eased the stress of first time home buying. I hate to use all the cliché words, but professional, knowledgeable, personable, trustworthy - This team really checks all the boxes and consistently went above and beyond for us. You can tell that they all love what they do, and that really made for a great experience.

— Leslie Knapp

Shannon / Tom / Ramsay,

I do have to say greatly impressed with your team, the quality of the service you guys offer and professionalism you bring to the table ... does significantly reduce the client side stress 🙂

Konnie and I are both thrilled with the outcome and believe everybody got a fair deal. May I even add if you calculate the $'s associated with the commission, while a significant number, I very much feel you guys (and gals) provided the value add ... that it is very much worth every penny spent.

— Ben & Konnie Cliffe

Tom/ Ramsay,

Jane and I were extremely satisfied with result. Thank you.

“We used Innovation Realty to sell our condo. Tom and Ramsay exceeded our expectation in setting up a promotional video of our property - as result of this video, there was a steady stream of 3 to 5 showings per week over a 5 month period. They use the latest technology to book showings and to facilitate the signing of all legal documents. Tom and Ramsay provided very professional advice in pricing our property and in our negotiation of the several offers. They know market in the Kanata, Ottawa and surrounding area. We are extremely satisfied with the result and highly recommend Innovation Realty.”

— Jane & Larry